Frequently Asked Questions

We have received the following questions and thought it would help you if we made the answers readily available. If you do not see your question here, please send us e-mail and we'll quickly respond.

You get this Windows Vista message:
The help for this program was originally created in Windows help format, which was used in previous versions of windows but is not supported in Windows Vista.

Option 1: Download version 7.3.173, or later, from our website. This updated version has a new help file that will function in Windows Vista.

Option 2: The release of the Vista operating system excluded the common Microsoft help support software. This common Microsoft help support software is used by programs developed for Windows operating systems prior to Windows Vista. This issue affects many applications. Get more information here, as well as the download location: http://support.microsoft.com/kb/917607.

There are issues with the help file display or upon terminating FileAmigo an error occurs after help has been displayed.

The FileAmigo help file was upgraded for the Windows Vista operating system. This can create problems with early Window Operating Systems including Windows 95, 98, NT and ME. To correct the help issues you can download and install the Microsoft Help runtime files by downloading and running Hhupd.exe. Get more information here, as well as the download location: http://support.microsoft.com/kb/201420.

I'm using FileAmigo LE; how do I share data with others?

FileAmigo LE is a single user application. FileAmigo Pro and FileAmigo Web have been designed for file sharing. A data warehouse exists for the purpose of file sharing. For file sharing via a network drive, choose FileAmigo Pro. For file sharing internet access (or an intranet) choose FileAmigo Web.

How do I stop the automatic help?

The automatic help is set to display when FileAmigo is installed. This is meant to assist a new user of the program. Turn the automatic help on and off by checking or unchecking the 'Show Tips' checkbox on the Start window. Additionally, under Help in the main menu, click the 'Show Tips' choice on or off.

How many FileAmigo Pro licenses do we need?

A license is required for each person using FileAmigo Pro.

With Windows XP SP2, how do I stop the Information Bar in IE?

With SP2, IE will stop active content from displaying until you specifically approve each case. This behavior can be annoying when files are saved and displayed in FileAmigo or any other application. To stop the Information Bar in IE set Tools > Internet Options > Security > Allow active content to run in files on My Computer on.

Are there any additional fees for FileAmigo Pro or FileAmigo Web?

No! The license fee is a one-time fee and includes all updates for the current major version. For instance, all version 6 releases are free for licensed users, but version 7 will require an upgrade charge.

Is a CD available for FileAmigo Pro or FileAmigo Web?

No. Each application is available as a download from our web site.

What's the return policy for 1 or more licenses?

When the licenses are sent to you, in effect they cannot be returned. This is because the license key files can be copied. As a result it's impossible for us to accept returned licenses.

How do I install FileAmigo LE/Pro on more than one PC?

The setup is a single self-extracting executable file. A copy of the setup program can be written to a CD when FileAmigo LE/Pro is being installed on more than one PC.

I need to create a more complex report; what do I do?

We provide add-in report development for FileAmigo Pro and FileAmigo Web reporting. In addition to the HTML reports that you can create, we can create highly customized PDF reports can be developed to your specifications by our development team. If your database design is stable, send us your requirements and we'll give you a quote. The price varies based on what's needed. Tell me more...

Does FileAmigo Pro or FileAmigo Web provide for security?

Yes! Advanced security is provided for both users and files. Users are defined with usernames and passwords. One or more profiles are defined for each file that you create. File security profiles can then be assigned to users in any combination.