Frequently Asked Questions

We have received the following questions and thought it would help you if we made the answers readily available. If you do not see your question here, please send us email and we'll quickly respond.

I get an error -2147467259 (80004005) when starting FileAmigo.

A FileAmigo directory, subdirectory or file has Read-Only set or a limiting permission so that FileAmigo cannot update the file. Change the permissions for each directory, subdirectory and file to FULL CONTROL for all users. More Info (Goggle search)...

I'm using FileAmigo LE; how do I share data with others?

FileAmigo LE is a single user application. FileAmigo Pro has been designed for file sharing. For file sharing via a network drive, choose FileAmigo Pro.

How many FileAmigo Pro licenses do we need?

A license is required for each person using FileAmigo Pro.

With Windows XP SP2, how do I stop the Information Bar in IE?

With SP2, IE will stop active content from displaying until you specifically approve each case. This behavior can be annoying when files are saved and displayed in FileAmigo or any other application. To stop the Information Bar in IE set Tools > Internet Options > Security > Allow active content to run in files on My Computer on.

Are there any additional fees for FileAmigo Pro?

No! The license fee is a one-time fee and includes all updates for the current major version. For instance, all version 11 releases are free for licensed users, but a new major version will require an upgrade charge.

Is a CD available for FileAmigo Pro?

No. Each application is available as a download from our web site.

What's the return policy for 1 or more licenses?

When the licenses are sent to you, in effect they cannot be returned. This is because the license key files can be copied. As a result it's impossible for us to accept returned licenses.

Does FileAmigo Pro provide for security?

Yes! Advanced security is provided for both users and files. Users are defined with usernames and passwords. One or more profiles are defined for each file that you create. File security profiles can then be assigned to users in any combination.